1. Introduction
At Venting.io ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this policy carefully. By using Venting.io, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address and encrypted password when you register
- Payment Information: Processed securely through Stripe; we do not store your full credit card details
- Chat Content: Messages you send during chat sessions (see Section 4 for retention details)
2.2 Automatically Collected Information
- Usage Data: Session timestamps, duration, and frequency of use
- Device Information: Browser type, operating system, and device type
- Log Data: IP address, access times, and pages viewed
- Cookies: Session cookies for authentication and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and manage subscriptions
- Send you important service-related communications
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues or abuse
- Comply with legal obligations
4. Chat Data and Anonymity
Your privacy during chats is our priority:
- No Permanent Storage: Chat message content is automatically deleted when your session ends
- No Human Review: Your conversations are with an AI only; no human staff reads your messages
- No Profiling: We do not create personality profiles or sell your conversation data
- Session Metadata: We retain only basic session metadata (date, time, duration) for service improvement
5. Data Sharing and Disclosure
We do NOT sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating the Service (e.g., Stripe for payments, hosting providers)
- Legal Requirements: When required by law, court order, or government request
- Safety: To protect the rights, property, or safety of Venting.io, our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Third-Party Services
Our Service integrates with the following third-party services:
We encourage you to review the privacy policies of these third parties.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Encrypted password storage using industry-standard hashing
- Regular security assessments and updates
- Access controls limiting employee access to user data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@Venting.io.io
9. Cookies and Tracking
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
- Remembering your preferences
We do NOT use advertising or tracking cookies. You can control cookies through your browser settings.
10. Data Retention
- Account Data: Retained while your account is active and for a reasonable period afterward
- Chat Content: Deleted at the end of each session
- Session Metadata: Retained for up to 12 months for analytics
- Payment Records: Retained as required by financial regulations
11. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@Venting.io.io
Data Protection Officer: dpo@Venting.io.io